Terms & conditions
Overview
This website is operated by Growvia. Throughout this page, “we,” “us” and “our” refer to Growvia. We provide this website — including the free Growvia Analytics plugin, PRO licences, and everything else available here — to you on the condition that you accept the terms set out below.
By visiting this site, downloading the free plugin, or purchasing a PRO licence, you engage with our “Service” and agree to be bound by these Terms of Service. They apply to everyone who uses the site: visitors, free-plugin users, PRO licence holders, and anyone submitting a support request or comment.
Please read these Terms carefully. If you don’t agree with them, please don’t use the site or the Service. We may update these Terms from time to time by posting a revised version here; continuing to use the site after a change means you accept it.
1. Use of the Service
By using Growvia, you confirm you’re old enough under the law of your country to enter into this agreement, or that you have a parent or guardian’s permission to do so.
You may not use Growvia — the plugin, this website, or the AI Assistant — for any unlawful purpose, or in a way that breaches any law that applies to you, including copyright law. You must not upload, transmit, or attempt to introduce a virus, worm, or other malicious code through the site or through the plugin’s tracking endpoints.
Breaching these Terms may result in your licence being suspended or terminated without a refund of any unused period.
2. General Conditions
We reserve the right to refuse to sell a licence, or to suspend an existing one, to anyone, for any reason, at any time.
Data submitted through this site — including checkout details — may be transmitted across networks and adapted to fit their technical requirements. Payment card details are always encrypted in transit; they’re handled by our payment processor and never stored on our own servers.
You agree not to copy, resell, or otherwise exploit any part of the Service — including content from this site, or the plugin’s source beyond what its own licence permits — without our written permission.
Section headings in this document are for convenience only and don’t affect how these Terms are interpreted.
3. Accuracy of Information
We try to keep the information on this site — feature descriptions, screenshots, pricing — accurate and current, but we don’t guarantee it. Feature pages include illustrative screenshots; your actual interface will reflect the version of the plugin you’re running. Please don’t rely on this site alone when deciding to buy — check the plugin’s own changelog and documentation too.
We may update the content of this site at any time without notice, including after you’ve placed an order.
4. Changes to the Service and Pricing
Prices for PRO licences may change without notice. If you already hold an active licence, a price change doesn’t affect your current term — it only applies to new purchases and future renewals.
We may modify, extend, or discontinue any part of the Service — including individual PRO features — at any time. Where a change would materially reduce what an active PRO licence covers, we’ll make reasonable efforts to tell you in advance.
We won’t be liable to you for any price change, feature change, or discontinuation carried out under this section.
5. Licences
The free Growvia Analytics plugin is distributed under the WordPress.org plugin directory’s licence terms.
PRO is sold as a licence, not a physical product — there’s nothing to ship and nothing to return in the traditional sense. A PRO licence covers a fixed number of sites (Single, Growth, or Agency) and a fixed term — one year of updates and support on annual plans, or lifetime updates and support on lifetime plans — as described on the pricing page at the time of purchase.
We reserve the right to limit the number of licences sold to any one person or organisation, to decline a sale, or to discontinue a plan, at our discretion.
We don’t guarantee PRO will meet every expectation you might have of it going in — which is exactly why every PRO report is browsable with sample data in the free plugin before you pay.
6. Billing and Account Information
We reserve the right to decline or cancel an order, including limiting how many licences are purchased per person, per account, or per payment method — particularly where an order looks like it’s for resale rather than personal or agency use.
You agree to give accurate billing information at checkout, and to keep your account email current — it’s how we deliver your licence key and any renewal or support communication.
Paid licences include a 14-day money-back guarantee from the date of purchase — see our Refund Policy for how to request one.
7. Optional Third-Party Tools
The AI Assistant lets you connect your own Claude or OpenAI API key. That connection is between you and your chosen AI provider — we don’t monitor, control, or take responsibility for how that provider handles your key or your usage of their API, beyond the aggregate data sent on your behalf as described in the AI Assistant’s own documentation.
Using any optional third-party integration — an AI provider, GA4, Meta CAPI, or similar — is entirely at your discretion, and subject to that third party’s own terms.
8. Third-Party Links
This site may link to third-party websites — for example, WordPress.org, or a payment provider at checkout. We don’t control those sites and aren’t responsible for their content, policies, or practices. Please review a third-party site’s own terms before you engage with it.
9. Feedback and Support Requests
If you send us feedback, a feature request, or a bug report — through the contact form, a review, or otherwise — you agree we can use it to improve Growvia without owing you compensation or attribution, and without an obligation to act on it or reply.
Please don’t submit anything that infringes someone else’s rights, is abusive or unlawful, or misrepresents who you are.
10. Personal Information
Any personal information you give us through this site — at checkout, in the contact form, or when creating an account — is handled according to our Privacy Policy.
11. Errors and Corrections
This site may occasionally contain a typo, an outdated screenshot, or an incorrect price. We reserve the right to correct these at any time — including after you’ve placed an order — without prior notice.
12. Prohibited Uses
You agree not to use this site or the Service to:
- break any applicable law;
- infringe our intellectual property or anyone else’s;
- harass, abuse, or discriminate against anyone;
- submit false information, including at checkout;
- upload or transmit malicious code;
- scrape, spider, or otherwise systematically extract data from the site outside normal use; or
- attempt to bypass Growvia’s licence checks or the site’s security measures.
We may suspend or terminate your access to the Service for any of the above.
13. Disclaimer of Warranties; Limitation of Liability
We don’t guarantee the Service — the website, the plugin, or PRO — will be uninterrupted, error-free, or exactly as described in every respect. Software has bugs; we fix the ones we find and take reports seriously, but we can’t promise perfection.
The Service is provided “as is” and “as available,” without warranties of any kind beyond those we explicitly state.
To the fullest extent the law allows, Growvia and its team won’t be liable for any indirect, incidental, or consequential damages — including lost revenue or lost data — arising from your use of the Service, even if we’ve been told such damages are possible. Where your local law doesn’t allow this kind of limitation, our liability is limited to the maximum extent that law does permit.
14. Indemnification
You agree to cover any reasonable costs — including legal fees — we incur because of a third-party claim arising from your breach of these Terms, or your violation of any law or of someone else’s rights.
15. Severability
If any part of these Terms turns out to be unenforceable, that part is trimmed back to what’s enforceable, and everything else in these Terms stays in effect.
16. Termination
Obligations that arose before termination — like payment owed — survive it.
You can stop using the Service at any time, which ends this agreement from your side. We may suspend or terminate your access if we reasonably believe you’ve broken these Terms; you’d remain responsible for anything owed up to that point.
17. Entire Agreement
These Terms, together with our Privacy Policy, our Refund Policy, and any other policy we post on this site, are the whole agreement between you and us about the Service — replacing any earlier version of these Terms or prior discussion on the same topic.
18. Governing Law
These Terms are governed by the laws of Growvia’s place of registration, without regard to conflict-of-law rules.
19. Changes to These Terms
We may update these Terms at any time by posting a revised version here. It’s your responsibility to check back periodically — continuing to use the site after a change means you accept it.
20. Contact
Questions about these Terms can be sent to support@growviaanalytics.com.
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