Refund policy

Thank you for choosing Growvia Analytics PRO. This policy explains when and how we issue refunds on PRO licence purchases.

What qualifies for a refund

We issue a refund when a PRO feature genuinely does not work as described on getgrowvia.com and the problem originates in the plugin itself. If you run into that kind of issue, reach out with a short description of what you expected and what actually happened — once we’ve confirmed the fault is on our side, we’ll process the refund without any back-and-forth.

Before you request a refund

Most reported issues turn out to be a setup step or a conflict with another plugin or theme, not a bug — so talk to us first. Tell us what you’re trying to do and what you’re seeing, and we’ll dig in and get it working if we can.

Not sure how a PRO feature (Heat Maps, Session Recordings, the AI Assistant, funnels, etc.) is supposed to behave? Ask before you assume something’s broken — we’re happy to walk you through it.

Refund window

Refund requests must be made within 14 days of your original purchase date. We’re unable to issue refunds for requests made after that window, regardless of the reason.

How to request a refund

Email us at support@growviaanalytics.com with your order number and a description of the issue, or use our contact form. Approved refunds are returned to your original payment method and your PRO licence is deactivated at that point.

Contact us

Questions about this policy can be sent to support@growviaanalytics.com.

Last updated: 26 August 2026.

← Back to Growvia